Privacy Statement

Stockenström's EdgeCraft

Effective Date: 1 March 2026

 

At Stockenström's EdgeCraft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Statement explains how we collect, use, store, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

 

1. Information We Collect

When you use our online booking system or engage our knife sharpening services, we collect the following personal information:

1.1 Contact Information

·        • Full name

·        • Phone number

·        • Email address (optional)

·        • Business/venue name (if applicable)

·        • Physical address (for collection and delivery services)

1.2 Service Information

·        • Type of items requiring sharpening (e.g., kitchen knives, scissors, tools)

·        • Brand and specifications of items

·        • Client type (residential, restaurant, business)

·        • Collection or drop-off preferences

·        • Special requirements or notes

1.3 Transaction Information

·        • Service history and job details

·        • Payment information (processed securely through Yoco)

·        • Communication records (WhatsApp messages, emails, calls)

 

2. How We Use Your Information

We use your personal information for the following lawful purposes:

·        • Processing and fulfilling your service requests

·        • Communicating with you about your booking, service status, and collection/delivery

·        • Maintaining accurate service records and job history

·        • Processing payments for services rendered

·        • Sending service-related notifications via WhatsApp, email, or SMS

·        • Improving our services and customer experience

·        • Complying with legal obligations and resolving disputes

·        • Sending occasional marketing communications (only with your consent)

 

3. Legal Basis for Processing

Under POPIA, we process your personal information based on the following lawful grounds:

• Contractual necessity: To provide the knife sharpening services you have requested

• Legitimate interest: To maintain service records, improve our business, and ensure quality service delivery

• Consent: For marketing communications and optional data collection

• Legal compliance: To comply with tax, accounting, and other legal obligations

 

4. How We Store and Protect Your Information

4.1 Data Storage

·        • Your information is stored securely in our cloud-based database (Supabase) with industry-standard encryption

·        • Physical records (if any) are stored in a secure, locked location

·        • We retain your information for as long as necessary to provide services and comply with legal obligations

·        • Service records are kept for 5 years for quality assurance and warranty purposes

4.2 Security Measures

·        • Encrypted data transmission and storage

·        • Access controls limiting who can view your information

·        • Regular security updates and monitoring

·        • Secure payment processing through PCI-compliant payment provider (Yoco)

·        • Staff training on data protection and confidentiality

 

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Payment processor (Yoco): To process secure payments for services

• Cloud service provider (Supabase): To store and manage booking and service data

• Communication platforms (WhatsApp): To send you service updates and invoices

• Legal authorities: When required by law or to protect our rights and property

• Business transfers: In the event of a business sale or merger (you will be notified)

Note: All third-party service providers are required to protect your information and use it only for the purposes we specify.

 

6. Your Rights Under POPIA

You have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you

• Right to correction: Request correction of inaccurate or incomplete information

• Right to deletion: Request deletion of your information (subject to legal retention requirements)

• Right to object: Object to processing of your information for certain purposes

• Right to restriction: Request restriction of processing in certain circumstances

• Right to data portability: Request your information in a structured, commonly used format

• Right to withdraw consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

 

7. Marketing Communications

With your consent, we may send you occasional marketing communications about our services, special offers, or tips for knife care. You can opt out of marketing communications at any time by:

·        • Clicking "unsubscribe" in any marketing email

·        • Replying "STOP" to marketing SMS messages

·        • Contacting us directly using the details below

·        • Updating your preferences in your booking confirmation

Note: Opting out of marketing will not affect service-related communications necessary to fulfill your booking or provide customer support.

 

8. Cookies and Website Tracking

Our website and booking system may use cookies and similar technologies to improve your experience. These may include:

·        • Essential cookies required for the booking system to function

·        • Analytics cookies to understand how visitors use our website

·        • Preference cookies to remember your settings

You can control cookies through your browser settings, but disabling essential cookies may affect the functionality of our booking system.

 

9. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

 

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

·        • Posting the updated statement on our website

·        • Sending you an email notification (if we have your email address)

·        • Displaying a notice in our booking system

The "Effective Date" at the top of this statement indicates when it was last updated. Continued use of our services after changes constitutes acceptance of the updated Privacy Statement.

 

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Statement or how we handle your personal information, please contact us:

Stockenström's EdgeCraft
Information Officer: Mark Stockenström
Email: edgecraft@mweb.co.za
Phone: [Your phone number]
Address: Somerset West, Western Cape, South Africa
 

 

12. Complaints

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with:

The Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: inforeg@justice.gov.za
Phone: 012 406 4818
Complaints email: complaints.IR@justice.gov.za
 

 

13. Consent

By using our booking system, engaging our services, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Statement and consent to the collection, use, storage, and disclosure of your personal information as described herein.

 

 
— End of Privacy Statement —
 
This document complies with the Protection of Personal Information Act (POPIA), Act 4 of 2013